FAQs

We aim to dispatch your order within 24 hours. But it takes 2-3 business days for standard shipping to the Greater Toronto Area and 5-7 business days for standard shipping in the rest of North America (USA & Canada). If your order is urgent, we recommend using Express shipping.

Our standard shipping cost throughout Canada is $11.99 and throughout the USA is CAD $20.00.

Free shipping can be availed for orders worth more than $50.00 throughout Canada.

Ensuring the product reaches you in the best condition means bigger boxes, more bubble wraps, and paying extra to our delivery partners - Canada Post, UPS, and Purolator. And trust us, it is a nominal amount to make sure the best reaches you. 

You can visit our online store and order the products to match your personality and style.

We take immense pride in the quality and survival we offer to the customers. Our products are thoroughly checked and tested before they are up for grabs. If there is anything that you are not satisfied with, you can email us at Info@vilasacanada.com.

If you have any questions, concerns, or need information, please talk to us at Info@vilasacanada.com.

We usually restock our products regularly. But if there is something you liked and is currently out of stock, please email us at 

Info@vilasacanada.com with the product details, and we will notify you as soon as it is available.

We are not fussy but careful. If the product hasn’t been used within 15 days of its purchase, it’s eligible for a return provided there is no change in its condition. However, PPE kits, face shields, and masks cannot be returned.

Once your order is shipped, you will receive a tracking number and regular updates to the registered email address

Once your order is shipped, we won't be able to cancel or change it.

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